Return Policy
At AzeemBooks.com, we strive to ensure customer satisfaction with every purchase. If you need to return an item, please review our return policy below:
1. Return Eligibility
- Return Requests: Returns are accepted if the item is in its original condition and packaging. You may return items if you’ve changed your mind or made a mistake with your purchase. Please note that return requests must be made within 7 days from the date of delivery.
- Return Charges: The cost of returning an item is the responsibility of the customer. Delivery charges for the return process will be borne by the customer.
2. How to Return an Item
- Contact Us: To initiate a return, please contact us at: [Your Contact Email]
- Return Authorization: Once we receive your request, we will send you a return authorization document via email. This document is required to process the return with Leopards Courier Service (LCS).
- Return Instructions: With the return authorization document, visit the nearest Leopards Courier Service (LCS) office to hand over the package. Be prepared to wait for your order to be returned to us. Please note that the return process may take between 7 to 27 days, depending on the delivery/shipping destination.
3. Return Processing
- Receipt of Returned Item: Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria.
- Refunds: Once the return is approved, we will process a refund for the cost of the product. Please note that the delivery charges are non-refundable and will be borne by the customer.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
4. Non-Returnable Items
Certain items may be non-returnable due to their nature. These include:
- Customized or Personalized Products: Items that have been customized or personalized according to your specifications.
- Opened or Used Items: Products that have been opened or used, unless they are defective or damaged.
5. Exchanges
At this time, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] or 0303-8181818. We will assist you in resolving the issue and may offer a replacement or refund, depending on the circumstances.
7. Contact Us
For any questions or concerns regarding our Return Policy, please reach out to us:
AzeemBooks.com
Email: [Your Contact Email]
Phone: 0303-8181818
Address: F7GJ+F64, Abdul Haque Rd, Block G1 Block G 1 Phase 1 Johar Town, Lahore, Punjab
Thank you for shopping with AzeemBooks.com. We appreciate your understanding and cooperation.
1. Introduction
Welcome to AzeemBooks.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make purchases.
2. Information We Collect
We collect various types of information to provide you with a seamless shopping experience, including:
- Personal Information: When you create an account or make a purchase, we collect information such as your name, email address, phone number, and shipping address.
- Payment Information: We collect payment details to process transactions. This information is securely handled by our payment processors and is not stored on our servers.
- Order Information: We collect details about your purchases, including the items bought, transaction amounts, and order history.
- Usage Data: We collect data about your interactions with our website, including IP addresses, browser types, pages visited, and referral sources. This helps us analyze website performance and improve user experience.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Transactions: We use your personal and payment information to fulfill your orders and manage your account.
- To Improve Our Services: We analyze usage data to enhance our website and tailor our offerings to better meet your needs.
- To Communicate with You: We may use your contact information to send order confirmations, updates, promotional offers, and newsletters. You can opt out of marketing communications at any time.
- To Provide Customer Support: We use your information to respond to inquiries and resolve any issues you may encounter.
4. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. Our website uses secure SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our servers. We also employ physical, electronic, and managerial procedures to protect your data from unauthorized access, use, or disclosure.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our website and conducting our business, such as:
- Payment Processors: To handle transactions securely.
- Shipping Providers: To deliver your orders.
- Service Providers: Who help with website maintenance, marketing, and analytics.
These third parties are obligated to keep your information confidential and use it solely for the purposes we specify.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and improve our website’s functionality. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our site.
7. Your Rights and Choices
You have the right to access, correct, or delete your personal information. To make changes to your account details or request data removal, please contact us at [Your Contact Email].
You can also opt out of receiving marketing communications by following the unsubscribe instructions in the emails we send.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
AzeemBooks.com
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]
Address: [Your Business Address]
Thank you for choosing AzeemBooks.com. Your privacy is important to us, and we are committed to protecting it.
