At AzeemBooks.com, we strive to ensure customer satisfaction with every purchase. If you need to return an item, please review our return policy below:
1. Return Eligibility
- Return Requests: Returns are accepted if the item is in its original condition and packaging. You may return items if you’ve changed your mind or made a mistake with your purchase. Please note that return requests must be made within 7 days from the date of delivery.
- Return Charges: The cost of returning an item is the responsibility of the customer. Delivery charges for the return process will be borne by the customer.
2. How to Return an Item
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Contact Us: To initiate a return, please contact us at:
- Phone: 0303-8181818
- Email: azeembooks1@gmail.com
Inform us of your intention to return the item, and we will provide you with a return authorization document.
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Return Authorization: Once we receive your request, we will send you a return authorization document via email. This document is required to process the return with Leopards Courier Service (LCS).
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Return Instructions: With the return authorization document, visit the nearest Leopards Courier Service (LCS) office to hand over the package. Be prepared to wait for your order to be returned to us. Please note that the return process may take between 7 to 27 days, depending on the delivery/shipping destination.
3. Return Processing
- Receipt of Returned Item: Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria.
- Refunds: Once the return is approved, we will process a refund for the cost of the product. Please note that the delivery charges are non-refundable and will be borne by the customer.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
4. Non-Returnable Items
Certain items may be non-returnable due to their nature. These include:
- Customized or Personalized Products: Items that have been customized or personalized according to your specifications.
- Opened or Used Items: Products that have been opened or used, unless they are defective or damaged.
5. Exchanges
At this time, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at azeembooks1@gmail.com or 0303-8181818. We will assist you in resolving the issue and may offer a replacement or refund, depending on the circumstances.
7. Contact Us
For any questions or concerns regarding our Return Policy, please reach out to us:
AzeemBooks.com
Email: azeembooks1@gmail.com
Phone: 0303-8181818
Address: F7GJ+F64, Abdul Haque Rd, Block G1 Block G 1 Phase 1 Johar Town, Lahore, Punjab
Thank you for shopping with AzeemBooks.com. We appreciate your understanding and cooperation.